Pinelands Village Veterinary Clinic

Welcome to Pinelands Village Veterinary Clinic. Thank you for choosing us to help you look after your precious companions, and to get the most out of life for them. We trust you will be happy here for many years to come, and we look forward to getting to know you better.

At Pinelands Village Veterinary Clinic, we realise that we have very big shoes to fill as we bid farewell to Dr Whittington-Jones, and we feel both excited and privileged to be taking over from him. We understand that many of you will have had a very long relationship with him, possibly as long as 40 years, and we know that the change may be difficult for some of you. We will try and make the transition as smooth as possible for you, and it is our hope that you will soon feel comfortable with us and the way we do things.

So many veterinary practices have become very “big” and impersonal, and that’s just not our style. We hope you will always find us approachable, and that we will maintain that personal touch when dealing with you and your pets. We have changed the consulting hours, and have extended the morning hours on a weekday to run from 08:30 to 12:30, and the evening hours will be 16:00 to 18:00. All consultations will be by appointment. The clinic will be open from 08:30 to 18:00 for sales. Saturday hours are 09:00 to 11:00.

It is our aim to reduce the stress of our patients during their vet visits, as many of them are already unhappy after a car ride, and by being out of their home environment. And after all, our pets are the most important ones in the practice! Secondly, in today’s fast paced world, we have found that many people just do not have the time to sit in a reception area, waiting for an hour to see the vet. We understand that most of you will have many other commitments, things that you need to do, children to fetch, work to get to, etc. By having an appointment system, we are trying to minimise the time you spend waiting.

At Pinelands Village Veterinary Clinic, we like to do things properly by working up cases thoroughly in order to get to the right diagnosis, and avoiding taking short cuts that may result in a patient being worse off in the long run. We do understand that for a lot of people, finances will play a big role in decisions made about treatment for a pet. Sometimes doing things by the “gold standard”will not be possible. We hope that you will be able to trust us to make the right decisions with you. We are so glad that this venture has now begun, and we are thrilled that you are joining us on our journey! Please feel free to talk to us about any concerns you might have, and give us feedback and suggestions on how we could improve our services.